TERMS AND CONDITIONS

Please read carefully about our terms and conditions to avoid furthure misunderstandings

Private tour packages, customised tours, small group (sharing) tours and one day tours offered (via online) by Myanmar Upper land | culture & travel (will be used as “MUL” hereafter) can be booked online (or) via email (or) at our office by the person in Mandalay, Myanmar.

ALL ONLINE BOOKING of MUL will be confirmed during 48 hrs after you have booked online subject to availability. Booking makes via email will be confirmed by the email from MUL office at once after you have agreed on the itinerary and price.

If the booking makes 45 days before the date of travel, the client needs to pay 10% (Deposit) of the tour cost at the time of booking for the Private Tours Packages, Customised Tours and Small Group (Sharing) Tours .

One Day Tours will be charged the full amount of payment at the time of booking.

After your booking has confirmed for any tour, there is no refund for joining the trip after departure (or) for leaving the journey before its completion (or) for unused services. By making a booking, the first named person (or) Primary contact person on the reservation is responsible for all persons in the same group, and we consider as the first person, and all the members in the same group have been read and agreed our terms & conditions.

Small Group Tour Prices

The prices for MUL’s small group tour are per person and are subject to minimum numbers. Where minimum quantities have not met until 45 days before travel date, MUL reserves the right to nominate a small group surcharge to ensure departure grantee. Or you may cancel the trip for a full refund (service fees for AnyRoad platform is non-refundable). You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from such cancellation (including but not limited to visa, passport and vaccination charges, gear purchases or non-refundable flights and taxes).

Payment Method

We use AnyRoad (also call “AnyGuide”) platform for our tour reservations and payments through ONLINE booking and the better customer experience on the go. AnyRoad (AnyGuide) pioneered Experience Relationship Management Based in foggy San Francisco. AnyRoad is a beautifully simple Experience Management Software that helps us manage our experiences.

All booking through AnyRoad platform will be charged for a small service fee in addition to the tour price. AnyRoad is reliable payment platform as we have collaborated for years.

Note: The above terms & conditions are only for online booking and there will be different terms & conditions for B2B relationship. 

MUL Travel reserve the right to cancel tours at any time before departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary and in this circumstance, you will receive the full refund (service fees for using AnyRoad platform are non-refundable).

Any cancellation by travellers must be made via email or AnyRoad booking platform to MUL Travel, and the date which we receive written confirmation of the cancellation would be used as an official date. After that, the cancellation will take effect subject to the following cancellation policies respectively.

One Day Tours:

All one day tours booking can be cancelled up to 2 Days before it starts for a full refund, with no refunds after that.

Private Package Tours (overnight tour)

All cancellation from the customer arise the charges as follows:

  • more than 45 Days before departure date: 10% of the tour cost.
  • between 35 – 45 Days before departure date:  30% of the tour cost.
  • less than 35 Days before departure: there is no refund at all.
  • The service fee for using AnyGuide platform is non-refundable.

Small Group Tour (sharing)

All cancellation from the customer arise the charges as follows:

  • more than 45 Days before departure date: there is a full refund.
  • between 35 – 45 Days before departure date:  20% of the tour cost.
  • less than 35 Days before departure: there is no refund at all.
  • The service fee for using AnyGuide platform is non-refundable.

Children between Infant to 5 years old at the time of the actual day of the travel (who share the bed with their parents) will be accepted for travel with complimentary except the related airfares charges, bus fares, train tickets and boat tickets of the tours program. In that regards, the travellers who accompanied the child (only maximum 1 Pax) have to buy the related airfare of the tours program by using “Additional options” of MUL’s Booking page at the same time of the booking. If it exceeds maximum-1 Pax, we will charge the child (5-10) price.

Children between 5-10 years old at the time of the actual day of the travel will be charged for the trip with the reasonable child price which will be mentioned on the MUL’s Booking page. If it exceeds maximum-2 Pax, we will charge the adult price.

Children more than 10 years old will be charged the same as the adult.

If the condition is against the nature of all above guidance, you can contact directly to office@myanmarupperland.com for further negotiations.

MUL’s private overnight tours, small group tour (sharing) and customised tours are based on twin room (two single beds), or double room (one double bed). Connecting rooms cannot be guaranteed and subject to availability of the hotel.

Children between 5-10 yrs old must stay with an extra bed in the same room of parents or guardian. Children under 5 yrs have to share the bed with their parents or guardian unless they request for extra bed at the time of booking. Baby cot is not guaranteed and subject to availability.

For MUL Small Group Tour (sharing)

We will arrange the number of twin rooms plus extra bed for the group size of 3,5,7,9,11,13 pax (including children 5-10 yrs old) in the same booking. Your openness for those odd number groups, you can alternatively request for the single room by using “Additional options” of MUL’s Booking page. Subject to the availability of the hotels, Single Room Request can be allowed so far until 30 days before the travel date via email.

As we, MUL considered to the privacy of the Solo travellers, we accommodate them in a single room based and the price already included the single supplement cost.

What is a single supplement?

The single supplement is a travel industry premium charged to solo travellers when they take a room alone.

Standard hospitality regulation in Myanmar, Check-in time is after 14:00 and checkout time is until 12:00. Early check-in and late checkout charges will be charged to the client’s account.

Although we take all care possible when sourcing accommodation providers, we can assume that we have no liability for injury, damage, delay, loss, accident or irregularity in connection with any hotel.

Booking Amendment

Modification of booking by the customer won’t lead to complementary charges in the following cases:

The increase in the number of pax,

Expansion of the number of services,

Change of hotel, without modification of the departure date for a trip of a price at least equal to the initial trip price.

Although MUL does not charge for administrative cost on those changes, the charges are levied by hotels, ground operators or airlines.

No amendments are permitted to your booking within 15 days of departure.

Age and Health Requirement

Most of the MUL trips we have no age limit though we may remind you of each program that our tours can be physically demanding and the travellers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements if necessary. It is our responsibility to suggest that you obtain proper and detailed medical advice in advance and recommendations for your destination.

Visa arrangement

All visa requirements are the sole responsibility of the traveller. You may ask for passport detail information when we need them for the tour.

Travel Insurance

Personal travel insurance is not included in the tour price of MUL. It is a condition of booking a tour with MUL, and your responsibility to ensure that you are adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items and cancellation. You must provide evidence to MUL that you have obtained personal travel insurance. You must ensure that your personal travel insurance covers all of the activities you expect to participate in.

Claims & Complaints

In case the Client/traveller has got any complaint about your trip, please inform your tour guide or our local hotline phone number – 09 444 02 83 02 at any time so that they can attempt to rectify the matter. When satisfaction is not reached through these means, any further complaint should be put in writing to us – admin@myanmarupperland.com within 15 days of the end of the tour.

Privacy Policy

Myanmar Upper Land | culture & travel respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our visitor. Employees of the Myanmar Upper Land | culture & travel who have access to the data, handle it confidentially by the principles of the Myanmar Upper Land | culture & travel.

In our PRIVACY POLICY you will find detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

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